{"id":3251,"date":"2020-09-29T14:24:30","date_gmt":"2020-09-29T12:24:30","guid":{"rendered":"https:\/\/www.digitronic.net\/?page_id=3251"},"modified":"2025-05-08T10:39:17","modified_gmt":"2025-05-08T08:39:17","slug":"support","status":"publish","type":"page","link":"https:\/\/www.digitronic.net\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1590576690766{background-image: url(\/wp-content\/uploads\/sites\/3\/2020\/05\/breaker_grau-1.jpg?id=2374) !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h1>Support<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]You have technical questions? You are welcome to contact us during our business hours from <strong>Monday to Friday from 08:00 to 16:00<\/strong> o&#8217;clock by phone at <strong>+49 371 81539 0<\/strong> or anytime by <a href=\"mailto:support@digitronic.net\">e-mail<\/a>.<\/p>\n<p>Our aim is to answer your questions quickly and comprehensively. Please understand that we give priority to support requests from customers with existing software maintenance contracts.<\/p>\n<p>Many questions about our products HiCrypt\u2122 and SmartLogon\u2122 are also already answered in our FAQs:<\/p>\n<ul>\n<li><a href=\"https:\/\/hicrypt.com\/faq\/\" target=\"_blank\" rel=\"noopener\">FAQ HiCrypt\u2122<\/a><\/li>\n<li><a href=\"https:\/\/2-faktor-authentifizierung.de\/faq\/\" target=\"_blank\" rel=\"noopener\">FAQ SmartLogon\u2122<\/a><\/li>\n<\/ul>\n<p>Please always send us an <a href=\"https:\/\/www.digitronic.net\/download\/AppInfo.zip\">AppInfo<\/a>.<\/p>\n<p>In complicated cases:<\/p>\n<p><a href=\"https:\/\/get.teamviewer.com\/digic_support\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignleft size-full wp-image-678\" src=\"\/wp-content\/uploads\/sites\/3\/2020\/03\/teamviewer.png\" alt=\"\" width=\"150\" height=\"75\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>No installation is required to use <strong>TeamViewer<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<strong>This is how satisfied customers are with our support:<\/strong><\/p>\n<p>&#8220;Especially convincing are the easy installation as well as the professional support by digitronic\u00ae employees&#8221;.<\/p>\n<p><em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 &#8211; Office for Fire Protection &#8211;<\/em><\/p>\n<p>&#8220;The excellent support with a guaranteed response time of less than 24 h can also only be rated positively.<\/p>\n<p><em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 &#8211; Uwe Kr\u00e4tzel, IT administrator at HQM Induserv GmbH &#8211;<\/em><\/p>\n<p>&#8220;The manufacturer&#8217;s support was fast and competent.&#8221;<\/p>\n<p><em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 &#8211; Mr. Kr\u00e4mer, Medical Service of the Police Saarland &#8211;<\/em>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1590576690766{background-image: url(\/wp-content\/uploads\/sites\/3\/2020\/05\/breaker_grau-1.jpg?id=2374) !important;}&#8221;][vc_column][vc_column_text] Support [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]You have technical questions? You are welcome to contact us during our business hours from Monday to Friday from 08:00 to 16:00 o&#8217;clock by phone at +49 371 81539 0 or anytime by e-mail. Our aim is to answer your questions quickly and comprehensively. Please understand that we &hellip; <a href=\"https:\/\/www.digitronic.net\/en\/support\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Support&#8221;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3251","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support &amp; Customer Care - We are there for you - digitronic<\/title>\n<meta name=\"description\" content=\"You have technical questions? Write to us or call us! 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