{"id":3251,"date":"2020-09-29T14:24:30","date_gmt":"2020-09-29T12:24:30","guid":{"rendered":"https:\/\/www.digitronic.net\/?page_id=3251"},"modified":"2025-05-08T10:39:17","modified_gmt":"2025-05-08T08:39:17","slug":"support","status":"publish","type":"page","link":"https:\/\/www.digitronic.net\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1590576690766{background-image: url(\/wp-content\/uploads\/sites\/3\/2020\/05\/breaker_grau-1.jpg?id=2374) !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h1>Support<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]You have technical questions? You are welcome to contact us during our business hours from <strong>Monday to Friday from 08:00 to 16:00<\/strong> o&#8217;clock by phone at <strong>+49 371 81539 0<\/strong> or anytime by <a href=\"mailto:support@digitronic.net\">e-mail<\/a>.<\/p>\n<p>Our aim is to answer your questions quickly and comprehensively. Please understand that we give priority to support requests from customers with existing software maintenance contracts.<\/p>\n<p>Many questions about our products HiCrypt\u2122 and SmartLogon\u2122 are also already answered in our FAQs:<\/p>\n<ul>\n<li><a href=\"https:\/\/hicrypt.com\/faq\/\" target=\"_blank\" rel=\"noopener\">FAQ HiCrypt\u2122<\/a><\/li>\n<li><a href=\"https:\/\/2-faktor-authentifizierung.de\/faq\/\" target=\"_blank\" rel=\"noopener\">FAQ SmartLogon\u2122<\/a><\/li>\n<\/ul>\n<p>Please always send us an <a href=\"https:\/\/www.digitronic.net\/download\/AppInfo.zip\">AppInfo<\/a>.<\/p>\n<p>In complicated cases:<\/p>\n<p><a href=\"https:\/\/get.teamviewer.com\/digic_support\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignleft size-full wp-image-678\" src=\"\/wp-content\/uploads\/sites\/3\/2020\/03\/teamviewer.png\" alt=\"\" width=\"150\" height=\"75\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>No installation is required to use <strong>TeamViewer<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<strong>This is how satisfied customers are with our support:<\/strong><\/p>\n<p>&#8220;Especially convincing are the easy installation as well as the professional support by digitronic\u00ae employees&#8221;.<\/p>\n<p><em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 &#8211; Office for Fire Protection &#8211;<\/em><\/p>\n<p>&#8220;The excellent support with a guaranteed response time of less than 24 h can also only be rated positively.<\/p>\n<p><em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 &#8211; Uwe Kr\u00e4tzel, IT administrator at HQM Induserv GmbH &#8211;<\/em><\/p>\n<p>&#8220;The manufacturer&#8217;s support was fast and competent.&#8221;<\/p>\n<p><em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 &#8211; Mr. Kr\u00e4mer, Medical Service of the Police Saarland &#8211;<\/em>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1590576690766{background-image: url(\/wp-content\/uploads\/sites\/3\/2020\/05\/breaker_grau-1.jpg?id=2374) !important;}&#8221;][vc_column][vc_column_text] Support [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]You have technical questions? You are welcome to contact us during our business hours from Monday to Friday from 08:00 to 16:00 o&#8217;clock by phone at +49 371 81539 0 or anytime by e-mail. Our aim is to answer your questions quickly and comprehensively. Please understand that we &hellip; <a href=\"https:\/\/www.digitronic.net\/en\/support\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Support&#8221;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3251","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support &amp; Customer Care - We are there for you - digitronic<\/title>\n<meta name=\"description\" content=\"You have technical questions? Write to us or call us! We offer friendly support directly from the manufacturer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.digitronic.net\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support &amp; Customer Care - We are there for you - digitronic\" \/>\n<meta property=\"og:description\" content=\"You have technical questions? Write to us or call us! We offer friendly support directly from the manufacturer.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.digitronic.net\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"digitronic\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-08T08:39:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.digitronic.net\/wp-content\/uploads\/sites\/3\/2021\/11\/2-faktor-authentifizierung.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Support &amp; Customer Care - We are there for you - digitronic\" \/>\n<meta name=\"twitter:description\" content=\"You have technical questions? Write to us or call us! We offer friendly support directly from the manufacturer.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.digitronic.net\/wp-content\/uploads\/sites\/3\/2021\/11\/2-faktor-authentifizierung.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.digitronic.net\\\/en\\\/support\\\/\",\"url\":\"https:\\\/\\\/www.digitronic.net\\\/en\\\/support\\\/\",\"name\":\"Support & Customer Care - We are there for you - digitronic\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.digitronic.net\\\/#website\"},\"datePublished\":\"2020-09-29T12:24:30+00:00\",\"dateModified\":\"2025-05-08T08:39:17+00:00\",\"description\":\"You have technical questions? Write to us or call us! We offer friendly support directly from the manufacturer.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.digitronic.net\\\/en\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.digitronic.net\\\/en\\\/support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.digitronic.net\\\/en\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/www.digitronic.net\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.digitronic.net\\\/#website\",\"url\":\"https:\\\/\\\/www.digitronic.net\\\/\",\"name\":\"digitronic\",\"description\":\"Spezialist f\u00fcr Datensicherheit und 2-Faktor-Authentifzierung\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.digitronic.net\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support & Customer Care - We are there for you - digitronic","description":"You have technical questions? Write to us or call us! We offer friendly support directly from the manufacturer.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.digitronic.net\/en\/support\/","og_locale":"en_US","og_type":"article","og_title":"Support & Customer Care - We are there for you - digitronic","og_description":"You have technical questions? Write to us or call us! We offer friendly support directly from the manufacturer.","og_url":"https:\/\/www.digitronic.net\/en\/support\/","og_site_name":"digitronic","article_modified_time":"2025-05-08T08:39:17+00:00","og_image":[{"width":1200,"height":627,"url":"https:\/\/www.digitronic.net\/wp-content\/uploads\/sites\/3\/2021\/11\/2-faktor-authentifizierung.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_title":"Support & Customer Care - We are there for you - digitronic","twitter_description":"You have technical questions? Write to us or call us! We offer friendly support directly from the manufacturer.","twitter_image":"https:\/\/www.digitronic.net\/wp-content\/uploads\/sites\/3\/2021\/11\/2-faktor-authentifizierung.jpg","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.digitronic.net\/en\/support\/","url":"https:\/\/www.digitronic.net\/en\/support\/","name":"Support & Customer Care - We are there for you - digitronic","isPartOf":{"@id":"https:\/\/www.digitronic.net\/#website"},"datePublished":"2020-09-29T12:24:30+00:00","dateModified":"2025-05-08T08:39:17+00:00","description":"You have technical questions? Write to us or call us! We offer friendly support directly from the manufacturer.","breadcrumb":{"@id":"https:\/\/www.digitronic.net\/en\/support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.digitronic.net\/en\/support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.digitronic.net\/en\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.digitronic.net\/en\/"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/www.digitronic.net\/#website","url":"https:\/\/www.digitronic.net\/","name":"digitronic","description":"Spezialist f\u00fcr Datensicherheit und 2-Faktor-Authentifzierung","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.digitronic.net\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.digitronic.net\/en\/wp-json\/wp\/v2\/pages\/3251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digitronic.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.digitronic.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.digitronic.net\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digitronic.net\/en\/wp-json\/wp\/v2\/comments?post=3251"}],"version-history":[{"count":1,"href":"https:\/\/www.digitronic.net\/en\/wp-json\/wp\/v2\/pages\/3251\/revisions"}],"predecessor-version":[{"id":9155,"href":"https:\/\/www.digitronic.net\/en\/wp-json\/wp\/v2\/pages\/3251\/revisions\/9155"}],"wp:attachment":[{"href":"https:\/\/www.digitronic.net\/en\/wp-json\/wp\/v2\/media?parent=3251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}